Patient Access Specialist

Answer all telephone inquiries and manage email/chat sessions for prospective and existing patients to ensure the best possible patient experience. Obtain patient registration, instruct patients to complete forms via internet, email, fax, or mail, and route registration forms to appropriate contacts. Log patient calls daily, maintain the monthly log for new patient referral spreadsheets, and mail new patient packets when requested. Report weekly and monthly data on inquiries and registrations as requested. Maintain patient confidentiality and assist the supervisor as needed. This role requires a high school diploma, 1–2 years of patient contact experience, and knowledge of HIPAA compliance. Bilingual Spanish speakers are strongly preferred.