Patient Access Specialist- Telecom
RemoteUnited States
Job Summary
Answer all incoming telephone calls to the clinic, identify caller needs, and route calls to the proper department with efficiency and accuracy. Perform 24-hour answering service for providers, administration, IT, and facilities while demonstrating advanced knowledge of 350+ providers, locations, and hours. Execute overhead paging during emergencies, perform TeleNurse intake duties including EHR updates and patient verification, and route emergency calls to the office nurse. Change on-call status and enter exceptions as required. Research for management and report workflow problems or complaints to the Manager. Adhere to patient service standards, HIPAA privacy levels, OSHA training, and the Code of Conduct.
Required Qualifications
- High School graduate or GED
- Reside within a 40 mile radius of Springfield, IL
- Proficient and accurate typing skills
- Ability to work under pressure with accuracy
- Excellent attendance in previous work environment
- Demonstrates intermediate computer skills and knowledge of computer software programs
- Effective verbal, written and interpersonal communication skills
Desired Qualifications
- Minimum of one (1) year of medical office and/or phone experience
- Knowledge of medical terminology
- Deductive reasoning
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