Patient Access Specialist (Seasonal Contract-to-Hire)
$47,840–$47,840 year
On-sitePlano, Texas, United States
Job Summary
Educate patient members about pharmacy benefits and guide them through sourcing medications via outbound calls, emails, and other communication channels. Assist members, providers, and pharmacies with enrollment in drug savings and cost-saving programs while accurately resolving issues and maintaining detailed documentation for every interaction. Manage a caseload by prioritizing multiple requests simultaneously, demonstrating compassion and meeting quality requirements to ensure an outstanding patient experience. This seasonal contract-to-hire role in Plano, TX offers full-time conversion after six months based on performance, with potential for four days of remote work following onsite onboarding.
Required Qualifications
- Candidates must be based locally in Plano, TX
- Requires 100% attendance during training period
- High School diploma or GED or equivalent
- Minimum 2 year(s) of healthcare or pharmacy experience in customer service/ support
- Proficiency in Windows PC, MS Office
- Excellent verbal and written communication skills, including the ability to present complex information clearly to patient, pharmacies, and providers
- Self-starter with the ability to multitask, prioritize and manage time effectively
- Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them
- High degree of empathy and passion for helping patients
Desired Qualifications
- Customer support or call center experience
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