Patient Access Specialist | Rapid City Hospital
$35,922–$41,288 year
On-siteRapid City, South Dakota, United States
Job Summary
Collect demographics, confirm patient identity, and verify coverage information while obtaining necessary documents for check-in or admission across various settings. Assist in achieving strategic objectives by following Revenue Cycle guidelines, participating in quality assurance, and performing point of service collections including prepayments and daily cash drawer reconciliation. Educate patients on account inquiries, distribute regulatory forms, and manage patient scheduling, check-out, and wait lists. Handle incoming communications, scanning, and way-finding while maintaining registration work queues and resolving errors. Work assigned schedules and comply with attendance policies, including potential shifts beyond normal hours.
Required Qualifications
- High School Diploma/GED Equivalent
- Ability to work assigned schedules and hours as determined by the department
- Medium work - exerting up to 10 pounds of force constantly (67-100% of the time), and/or up to 25 pounds of force frequently (34-66% of the time), and or up to 50 pounds of force occassionally (up to 33% of the time), and/or up to 50 pounds seldomly to move objects
- Possible exposure to blood, bodily fluids, or tissues
- Ability to work beyond normal scheduled shifts
- Compliance with Monument Health's Attendance Policy
- Compliance with all current and future policies and procedures
Desired Qualifications
- 1+ years Customer Service Experience
- 1+ years Patient Relations Experience
- 1+ years Medical Patient Accounts/Financial Services Experience
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