Patient Access Specialist II - Emergency Department (Evenings) 20 hrs/week
$41,371–$59,987 year
On-site · Arlington Heights, Illinois, United States
Job Summary
Register and admit patients in the Emergency Department and related access areas; perform complete patient registration, pre-registration, and demographic/insurance verification; collect non-covered fees; obtain consent, IDs and insurance information; coordinate interpreter services; submit NPI for providers; interpret orders for completeness and compliance with regulatory requirements; explain payer policies and assist with financial counseling and deferral options when appropriate; maintain accurate data across multiple systems, including CPT/ICD coding references, and ensure compliance with EMTALA/HIPAA; collaborate with Financial Counselors and Case Management as needed; support efficient check-in and scheduling for tests and procedures; demonstrate professional, concierge-level service per AIDET principles; experience with Epic Registration/Scheduling preferred; meet accuracy targets and support cash collection processes.
Required Qualifications
- High school diploma required; college degree preferred
- Minimum 2 years of customer service experience in healthcare or related field
- Experience in patient access/registration or hospital environment preferred
- Epic Registration and/or Scheduling experience preferred
- Strong interpersonal and communication skills; ability to multi-task in high-stress environment
- Knowledge of HIPAA, EMTALA, payer requirements, and regulatory compliance
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