Patient Access Specialist I- Behavioral Health & Wellness
On-siteOmaha, Nebraska, United States
Job Summary
Perform full patient registrations in the EHR, verify demographics and insurance, collect co-pays, and manage work queues. Conduct patient check-ins and check-outs, confirm appointment details, direct patients to waiting areas, and provide discharge instructions. Handle point-of-care scheduling for follow-up appointments and procedures, coordinating with clinical teams in the ED, Inpatient units, and Radiology. Act as a liaison between departments to support patient flow, assist with walk-in patients, and answer inquiries regarding services and wait times. Maintain HIPAA compliance and document all interactions accurately. Primarily on-site in patient-facing areas with variable shifts including evenings, weekends, and holidays; casual positions require on-call rotation.
Required Qualifications
- 12 Hours per Week- 6p-12a, on-call from 12a-6a, Every 3rd Weekend
- 12 Hours per Week- 6a-6p, Every 3rd Weekend
- Primarily on-site in patient-facing areas, such as the ED, Inpatient departments, Radiology, and walk-in clinics
- Variable shifts including evenings, weekends, and holidays as needed, especially for ED and Inpatient coverage
- Casual positions will be required to be on call
- Staff may be asked to take on call for areas that are open 24/7
Desired Qualifications
- High School Diploma or GED equivalent Preferred
- Customer service experience Preferred
- Experience in patient registration, healthcare administration, or a similar role within a hospital or clinical setting preferred
- Bilingual skills preferred
- candidates must pass a bilingual proficiency test to qualify for bilingual pay
- Strong customer service and interpersonal skills, with a focus on patient-centered care
- Ability to multitask and stay organized in a fast-paced, high-pressure environment
- Detail-oriented, with a commitment to accuracy in documentation and patient information
- Effective communication skills for interacting with patients, families, and healthcare teams
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