Patient Access Specialist -Hillsboro/Carlinville Float
On-siteHillsboro, Illinois, United States
Job Summary
Answer incoming calls, route inquiries to appropriate areas, and take messages as required. Assist guests with check-in, verify demographic and insurance information, and update records as needed. Schedule appointments for providers according to group procedures, analyze availability to maximize efficiency, and document requests through the EHR. Collect patient payments, provide accurate receipts, and reconcile cash collected with required balancing forms. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards. Proactively identify issues with processes, policies, teamwork, and technology to execute solutions that improve the guest experience. Drive first-call resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.
Required Qualifications
- High School graduate or GED
- Comfortable with technology
- Administrative or technical background acquired through completion of 2-3 years of college
- Minimum one (1) year medical office experience
- Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families
- Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team
- Demonstrate a positive and professional attitude and dress at all times
- Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues
- Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members
- Effective, proficient, and professional verbal and written communication skills
- Ability to adapt communication style to suit different audiences of various diversities and abilities
- Ability to effectively multitask under pressure with accuracy in a fast-paced environment
- Excellent attendance
- Demonstrates intermediate computer skills and knowledge of computer software programs
- Treat every interaction as an opportunity to make an impact and deliver excellence
Desired Qualifications
- Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic
- High School graduate or GED preferred
- Preferred: Administrative or technical background acquired through completion of 2-3 years of college
- Preferred: Minimum one (1) year medical office experience
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