Patient Access Specialist

Facilitate patient tracking and billing by obtaining and verifying accurate demographic information, securing financial responsibility from guarantors, and collecting out-of-pocket payments to maximize hospital reimbursement. Maintain compliance with EMTALA, DNV, and HIPAA regulations while ensuring proper patient identification and triage upon arrival. Answer telephone inquiries professionally, record messages, and communicate with medical staff. Obtain signatures on required forms, verify insurance benefits and authorizations, and enter complete account data into the patient accounting system. Scan clinical documentation, maintain medical records, and coordinate patient transfers. Manage cash drawers, log admissions and payments, and maintain visitor/vendor logs. Keep the front desk and waiting areas clean, receive deliveries, and notify staff of equipment malfunctions. This role supports a 16-bed small-format hospital within the Emerus network, offering night/weekend shift differentials and a 401K match. Fluency in English is required; Spanish is required for the El Paso Market.