Patient Access Scheduling Representative (Outpatient), Full Time, Day Shift

Facilitates patient medical and financial clearance using healthcare knowledge, clinical judgment, and communication skills to assist in resolving difficulties surrounding patient access, authorization of services, and coordination of scheduled programs. Coordinates and schedules patient care for wellness programs; communicates between patient scheduling staff and all user departments, physicians, physician office staff, and patient clients. Answers telephone inquiries regarding physician referrals and covers front desk duties when needed. Maintains patient scheduling data base. Collaborates with patient financial services to obtain appropriate authorizations and submits documentation for retro-authorization as appropriate, files and appeals for denial of services. Develops monthly Wellness newsletter, updates website, and supports promotional activities. Performs other job-related duties as assigned.