Patient Access Representative

Schedule appointments, process medical records, and resolve registration or insurance discrepancies using multiple healthcare systems. Answer inquiries, route calls, and maintain a professional front-office environment while managing accurate patient registration and verifying insurance eligibility. Collect payments at the time of service, communicate financial responsibilities, and provide clear liability estimates. Maintain confidential documentation within electronic health records and participate in team huddles to meet productivity and quality benchmarks. This role supports the revenue cycle at CHI Health Mercy Council Bluffs, a facility dedicated to healing the body, mind, and spirit through comprehensive medical services including heart care, surgery, and diagnostic imaging.