Patient Access Representative

Communicate directly with patients and families to complete registration by collecting demographics, verifying insurance eligibility, and processing referrals and pre-authorizations. Utilize computer systems to enter and verify patient data in real time, collect co-pays, and identify outstanding balances from previous visits. Respond to inquiries regarding routine and sensitive topics with compassion, generate price estimates, and refer to provider offices to confirm appointments prior to discharge. Maintain up-to-date knowledge of registration requirements for admitting, outpatient, emergency, maternity, and rehabilitation units while following up on data inconsistencies. Work onsite at O'Connor Hospital, Delhi, NY, on a biweekly rotating schedule from 7:00am to 7:00pm, standing for long periods while using a mobile workstation.