Patient Access Representative
On-siteOmaha, Nebraska, United States
Job Summary
Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions. Scan insurance cards and appropriate documentation, collect copays and outstanding balances, and ensure patients are accurately checked in using Think's pre-registration and intake systems. Assist patients with education on intake processes, verify demographic and insurance information, acquire signatures for patient releases, and schedule future appointments. Address patient issues, questions, and complaints by documenting and escalating as appropriate while collaborating with interdisciplinary teams. This role operates in a healthcare setting requiring the ability to sit or stand for 80% of the workday, walk 20%, and lift up to 25 pounds occasionally.
Required Qualifications
- Basic knowledge of medical insurance processes and workflows
- Knowledge of HIPAA and privacy rules
- Skill at communicating in a professional manner, both verbally and in writing
- Skill in using a computer and a variety of software, including, Word and Outlook
- Skill in attention to detail and accuracy
- Ability to communicate effectively, both verbally and in writing
- Ability to deliver excellent customer service and patient education
- Ability to work independently and in a team environment
- Ability to be a good representative of Think
- Must be able to: Sit/Stand 80% or longer of a workday
- Must be able to: Walk 20% of a workday
- Requires ability to lift up to 25 pounds without assistance
- Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally
- Requires repetitive use of hands for: simple grasping, fine manipulation, computer use
- Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range
Desired Qualifications
- High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred
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