Patient Access Representative | Surgical Associates | 40hrs/week

Front-line Patient Access Representative responsible for in-clinic registration and scheduling, handling phone communications, and providing extraordinary customer service. Greet and verify patient demographics, collect and route documents, establish financial responsibility, collect co-payments and payments on accounts, coordinate referrals and pre-authorization, arrange interpreter services, check patients in/out, operate multi-line phones, and support registration work queues. Collaborate with nursing teams and providers to schedule appointments, coordinate Telemedicine, manage recalls and waitlists, assist with patient financial assistance, and perform administrative office duties such as chart preparation, document routing, and chart management. Requires high school diploma or equivalent; one year of medical-office experience preferred; medical terminology helpful; strong customer service skills essential.