Patient Access Representative-PerDiem-ER
On-siteKingman, Arizona, United States
Kingman, Arizona, United StatesOn-siteFull TimeAssociates DegreeHealthcareMedium
Full TimeAssociates DegreeMediumHealthcare
Job Summary
Manage patient registration, scheduling, and discharge while verifying benefits, collecting copays, and balancing daily cash logs. Preregister new patients, obtain pre-authorizations from third-party payers, and ensure all admission documents are scanned into the electronic health record. Field incoming calls, refer accounts to financial counselors for complex issues, and maintain positive patient experience standards. Work nights, weekends, and holidays as needed to support department efficiency. Float to other work areas when requested.
Required Qualifications
- High School Diploma or equivalent
- Minimum of 1 year of experience working in a customer service position and/or office setting
- Minimum of 1 year of registration or billing experience in a healthcare setting
- American Heart Association BLS
- DPS Level 1 Fingerprint Clearance Card
- Able to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift
- Able to use telephone and computer software and hardware for most of the shift (90% of the day)
- Must be available for nights, weekends, holidays, and extended hours
- Demonstrates ability to multitask, prioritize appropriately, and management time efficiently
- Effective oral and interpersonal communication skills
- Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner)
- Verification of insurance eligibility and benefits within a timeframe determined by KHI
- Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed
- Accurately balances daily cash to include completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services
- Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR
- Quality performance scores must meet defined goals
- Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts
- Floats to other work areas, as requested
Desired Qualifications
- Previous experience in healthcare registration, scheduling, and/or authorizations
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