Patient Access Representative (Per Diem)
On-siteHazleton, Pennsylvania, United States
Hazleton, Pennsylvania, United StatesOn-sitePart TimeLarge
Part TimeLarge
Job Summary
Conduct full patient registration processes for outpatient and emergency departments, including identifying patients, transcribing orders, verifying insurance, and processing point-of-service cash collections. Coordinate with clinical and revenue cycle departments to ensure clean claim submission and accurate provider information entry. Manage patient queues, answer facility inquiries, and enforce visitor policies while promoting MyChart self-service capabilities. Monitor Welcome Kiosk and On My Way technology arrivals, and escalate potential identity theft incidents to leadership. Cross-train across all campus locations to support flexible scheduling as needed.
Required Qualifications
- High school graduate or equivalent
- Excellent customer service and interpersonal skills
- General computer experience
- Ability to type fluently, accurately, and quickly
- Ability to sit or stand up to 8 hours per day
- Ability to sit or stand for 4 or more hours at a time
- Frequent use of hands/fingers for data entry
- Ability to walk frequently
- Ability to push up to 250 pounds in a wheelchair
- Ability to occasionally carry or lift up to 15 pounds
- Hearing as it relates to normal conversation
- Vision as it relates to general vision
- Ability to occasionally travel between campuses or regional locations
- Ability to cross train in all areas of location or region
- Ability to cross train in outpatient and Emergency Department areas
- Ability to cross train for all locations if any different nuances
- Ability to greet and direct patients and visitors for the entire facility
- Ability to provide friendly and courteous service to community and co-workers
- Ability to monitor and enforce visitor policy
- Ability to answer internal and external calls on main department/facility line
- Ability to dispense appropriate information and answer questions regarding the facility and its services
- Ability to promote and help increase usage of MyChart patient portal and patient self-service capabilities
- Ability to oversee and assist patients with Welcome Kiosk and On My Way technology
- Ability to contact the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certs
- Ability to obtain medical license Number, NPI and UPIN via appropriate website for all new provider entries
- Ability to correctly identify/validate the choosing of patients in hospital information system
- Ability to identify and report any instances of possible identify theft situations
- Ability to maintain knowledge and education of network policy on Patient Identification including Mark for Merge, Chart Corrections, and Patient Look-Up
- Ability to handle patient registration (pre-reg and post-reg needs) including demographics, emergency contact, transcribing diagnostic orders, primary care and referring provider, diagnosis, insurance and guarantor verification, real time insurance eligibility, point of service cash collections
- Ability to handle patient, account, and claim edit level work queue errors related to registration
- Ability to contact provider office, review patient medical chart for diagnosis and medical necessity information
- Ability to correctly identify patients
- Ability to transcribe orders
- Ability to complete registration screens
- Ability to enter diagnosis and provider information
- Ability to verify insurances
- Ability to handle point of service cash collections
- Ability to handle work queues
- Ability to communicate and coordinate with SLPG practices, clinical/diagnostic departments, and various revenue cycle departments
Desired Qualifications
- Certificate/Degree in health care related field
- Insurance background
- Knowledge of medical terminology
- Previous medical administrative experience
- Health care related education courses
- Knowledge of health information system (epic)
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