Patient Access Representative - Medical office
$38,251–$38,251 year
On-siteOgdensburg, New York, United States
EXPIREDOgdensburg, New York, United StatesOn-siteFull Time$38,251–$38,251 yearSmall
Full TimeSmall
Job Summary
Greet patients and visitors professionally, answer incoming calls, and route messages appropriately. Complete pre-registration and registration by verifying demographic and insurance information, then schedule, reschedule, and confirm appointments for multiple providers. Collect co-payments and account balances while maintaining accurate patient records through updating and scanning forms, insurance cards, and identification. Assist with scheduling procedures at outside facilities, document cancellations and no-shows, and connect patients with Case Management resources for barriers to care.
Required Qualifications
- High school diploma or GED
- One year of experience in a medical office or other health care setting, or specialized education in a medical office program
- Experience with federally qualified health centers (FQHCs)
Desired Qualifications
- Enjoy helping people and providing exceptional customer service
- Communicate professionally and compassionately with patients, providers, and coworkers
- Stay organized and can successfully manage multiple priorities in a fast-paced environment
- Are comfortable learning new technology and working in multiple computer systems throughout the day
- Pay close attention to detail and understand the importance of accurate patient information
- Maintain professionalism and confidentiality when handling sensitive information
- Enjoy working as part of a collaborative team dedicated to improving the patient experience
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