Patient Access Representative
$46,426–$46,426 year
On-siteSilverton, Oregon, United States
Silverton, Oregon, United StatesOn-siteFull Time$46,426–$46,426 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Greet, register, check in, and admit patients while collecting demographics, verifying insurance coverage, and determining financial responsibilities. Assist patients and families in understanding active insurance, accessing financial resources, and self-pay discounts. Collect copayments, coinsurances, deposits, and payments as appropriate. Collaborate with Revenue Cycle departments to ensure accurate medical and financial records are created. Submit required legal documentation to meet State and Federal compliance regulations.
Required Qualifications
- High School diploma or equivalent
- Two years college education including satisfactory completion of college level Health Records coursework preferred
- A minimum of one year of healthcare experience or equivalent education in at least one of the following areas: Patient Access, Medical Records/Health Information or applicable clerical support experience
- Six months customer service experience
- Effective written and verbal communication skills
- Critical thinking and problem-solving skills
- Ability to work efficiently with minimal supervision, exercising independent judgment within stated guidelines
- Demonstrated effective interpersonal skills which promote cooperation and teamwork
- Ability to withstand varying job pressures and organize/prioritize related job tasks
- Ability to perform multiple tasks at the same time
- Excellent public relations skills and demonstrated ability to communicate in calm, succinct, business-like manner
- Ability to deal with people in emergent and/or stressful situations
- Ability to identify alternative means of communication as needed
- Ability to adapt to change
- Keyboard skills and ability to navigate electronic systems applicable to job functions
- Ability to maneuver through several applications including electronic medical records, Microsoft Office applications, different software, website, and databases
- Demonstrated understanding of complex collection issues
- Demonstrated knowledge of multi-payor systems, and understanding and applying e-coverage results
- Demonstrated knowledge of billing/collection, past balances, deposits and knowing State and Federal rules and regulations
- Ability to understand and adhere to EMTALA (Emergency Medical Treatment and Labor Act) guidelines
- Able to communicate patient financial communication, offer financial aid services, educating patients on eligibility and in and out of network status
- Ability to enroll patients into Presumptive Medicaid services – which entails a detailed questionnaire with the patient to determine eligibility
- Knowledge of medical terminology
Desired Qualifications
- Two years college education including satisfactory completion of college level Health Records coursework preferred
- Previous registrar and third-party payor experience preferred
- An understanding of health plan and benefit structures preferred
- Demonstrated knowledge of multi-payor systems, and understanding and applying e-coverage results preferred
- Demonstrated knowledge of billing/collection, past balances, deposits and knowing State and Federal rules and regulations preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.