Patient Access Representative | Kalispell Clinics | PRN Status
On-siteKalispell, Montana, United States
Job Summary
Prioritize and complete patient registrations by interviewing patients or family members to gather demographic and insurance information, verifying data, and launching software to confirm eligibility. Calculate and communicate out-of-pocket liabilities, collect payments for current services and balances, and refer self-pay patients to financial counseling. Maintain knowledge of Medicare, Medicaid, and third-party payer requirements while ensuring accurate data entry into the registration system. Proactively communicate process improvement opportunities to leadership and meet productivity and quality requirements. Maintain regular attendance as scheduled by department leadership.
Required Qualifications
- Related coursework beyond high school
- Experience in a complex administrative support position
- Minimum of one (1) year experience in a customer service focus position
Desired Qualifications
- Previous work experience in registration, financial clearance or patient financial services
- Strong working knowledge of healthcare insurance and benefit programs
- Associate's or Bachelor's degree
- Knowledge and understanding of medical terminology and medical coding
- Patient Access (scheduling, registration, financial clearance) experience
- Insurance verification experience
- Billing experience
- Certified medical assistant experience
- Ability to act with integrity
- Kindness
- Empathy
- Excellent organizational skills
- Detail-oriented
- Self-starter
- Critical thinking skills
- Ability to set priorities
- Ability to function as part of a team
- Ability to function independently
- Commitment to working in a team environment
- Commitment to maintaining confidentiality
- Excellent verbal and written communication skills
- Ability to communicate effectively with various audiences
- Excellent interpersonal skills
- Ability to manage sensitive and confidential situations with tact
- Professionalism
- Diplomacy
- Computer skills
- Working knowledge of Microsoft Office Suite
- Ability to learn other software as needed
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