Patient Access Representative
On-siteWarren, Michigan, United States
Warren, Michigan, United StatesOn-siteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Greet and interact with patients in a friendly, polite manner while registering them and scheduling appointments as directed. Answer phone calls and troubleshoot customer solutions, then perform insurance verification as needed. Check patients in and out, enter data into the Electronic Medical Record system, and make reminder calls. Maintain medical records and patient confidentiality while adhering to department standards and PolicyStat policies. Multitask and move between responsibilities fluidly in a fast-paced environment.
Required Qualifications
- Able to provide eligibility for employment for any U.S. employer
- High school diploma or general education degree (GED) required
- Ability to maintain a high level of confidentiality and professionalism at all times
- Detailed oriented, conscientious and committed to precision in work results
- Ability to relate to and work effectively with a wonderfully diverse populace
- Exceptional phone and interpersonal skills
- Proficiency with computers, preferably strong typing and desktop navigational skills
- Ability to multitask and move between responsibilities in fluid manner
- Ability to independently problem solve
- Great data entry skills
- Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
- Friendly, empathetic & respectful
- Reliable in work results, timeliness & attendance
- Able to work in a fast-paced, and stressful environment while maintaining positive energy
- Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
- Is aware of standards and performs in accordance with them
Desired Qualifications
- Associate's or Bachelor's Degree in Business or related field desired
- 6 months of relevant customer service experience preferred
- Previous experience performing insurance verification is a plus
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