Patient Access Representative I

Register patients in the electronic health record, verify patient identity and demographics, and collect insurance information. Review schedules and physician orders to register patients for services, scan documents (insurance cards, IDs, Living Wills, POAs), and ensure accurate entry of demographics and insurance data. Explain and obtain consent for complex regulatory and privacy documents; collect co-pays, deposits, and balances and handle transactions securely. Serve as the first point of contact, greet patients and families, answer questions, and guide patients to the correct service area. May perform scheduling, pre-admission, and discharge duties, and provide patient information updates to families in waiting areas. |