Patient Access Representative I, Per Diem, Evenings, 3p-11p, Every Other Weekend, Atlantic Health Morristown Medical Center
On-siteMorristown, New Jersey, United States
Job Summary
Greet customers by name in a courteous, respectful, and professional manner while obtaining and verifying patient information for registration. Interpret and communicate patient responsibility, secure accurate identification, and resolve customer questions or concerns, including handling challenging interactions. Maintain contact with third-party payers to determine reasons for outstanding claims and facilitate speedy payment, then request payment of financial dues from patients or guarantors. Reconcile daily bank bags, post collected dues, and enter charge codes within the financial system. Obtain federally required and hospital-related consents in a timely manner while ensuring compliance with HIPAA. Work evenings from 3 p.m. to 11 p.m. every other weekend at Atlantic Health Morristown Medical Center.
Required Qualifications
- Obtaining accurate patient identification
- Interpreting and communicating patient responsibility
- Securing accurate information
- Greeting customers with a smile and addressing customers by name in a courteous, respectful and professional manner
- Attempting to resolve customer questions and concerns
- Adapting to changes in the work environment
- Meeting shift expectations
- Handling challenging customers
- Obtaining and verifying patient information for registration
- Maintaining contact with third-party payers to determine reasons for outstanding claims and communicating to facilitate speedy payment of claims
- Requesting payment of financial dues from patient or guarantors
- Obtaining federally required and hospital related consents in a timely manner
- Reconciling daily bank bags and posting dues collected and/or data entry or charge codes within the financial system
- Ensuring compliance with Health Insurance Portability and Accountability Act (HIPAA) and working in various patient settings and locations
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