Patient Access Representative - FT, Evening (3P-11:30P) - Center City ED
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Register patients and families in the Center City ED, gathering accurate demographic and insurance information while verifying coverage and benefits using RTE, Phreesia, or payer websites. Retrieve orders, confirm medical necessity for outpatient visits, and interview Medicare patients to complete the MSPQ questionnaire. Collect out-of-pocket liability and copays, ensuring all referrals and authorizations are on file. Scan photo ID and insurance cards, assign medical record numbers, and identify uninsured patients for Medical Assistance evaluation. Rotate assignment across all Patient Access points of service, including Emergency Department and Outpatient Registration, while maintaining regulatory compliance and achieving team performance metrics.
Required Qualifications
- High School Diploma or GED
- Emergency Department: Minimum 3 years' experience in hospital, physician practice, or other related healthcare environment
- Proficient with computer and Microsoft Office skills
- familiar with healthcare EHR applications i.e. EPIC, Cerner
- Knowledge of medical terminology
- Knowledge of third-party insurance coverage including managed care plans
- Strong verbal and written communication and customer service skills
- Meticulous attention to detail
- Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement
Desired Qualifications
- associate's degree in healthcare or business administration preferred
- Prior registration experience in Emergency Dept preferred
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