Patient Access Representative | Emergency Center | 32 hrs/wk

Job Summary

Required Qualifications

• •High school diploma or equivalent
• •One year of work experience
• •Customer service skills
• •Must be able to multi-task
• •Must be able to lead a team
• •Must provide excellent communication between departments and staff
• •Must be able to work weekends
• •Must be able to work holidays
• •Must be able to work evening shifts
• •Must be able to operate multi-line phone
• •Must be able to handle registration errors or denied insurance claims
• •Must be able to coordinate and schedule appointments
• •Must be able to obtain and coordinate referrals
• •Must be able to conduct pre-authorization
• •Must be able to arrange interpreter services
• •Must be able to check patients in/out
• •Must be able to resolve work queue issues
• •Must be able to manage recall and waitlists
• •Must be able to serve as switchboard operator
• •Must be able to make copies or send faxes
• •Must be able to initiate and collaborate on patient financial assistance
• •Must be able to track patient visits and health information management on patient accounts
• •Must be able to compile, distribute, administer, and score assessments
• •Must be able to coordinate Telemed appointments
• •Must be able to make reminder calls for appointments
• •Must be able to handle hospital admission
• •Must be able to verify demographics
• •Must be able to create, scan, and route documents or electronic forms
• •Must be able to inform patients what the document is
• •Must be able to capture signatures on necessary paperwork
• •Must be able to establish and assign financial responsibility
• •Must be able to assist with arrangements while adhering to appropriate policies and procedures
• •Must be able to collect co-payments, pre-payments, and payments on account balances
• •Must be able to work through the registration work queue
• •Must be able to address and resolve registration errors or denied insurance claims
• •Must be able to work with nursing team and providers
• •Must be able to coordinate and schedule appointments to meet patient's needs
• •Must be able to coordinate provider schedule
• •Must be able to obtain and coordinate referrals
• •Must be able to conduct pre-authorization
• •Must be able to arrange interpreter services
• •Must be able to check patients in/out
• •Must be able to operate multi-line phone
• •Must be able to resolve work queue issues
• •Must be able to manage recall and waitlists
• •Must be able to serve as switchboard operator calling codes and paging providers
• •Must be able to prepare and coordinate of charts
• •Must be able to organize supporting provider documents
• •Must be able to initiate and collaboration of patient financial assistance
• •Must be able to track patient visits & health information management on patient accounts
• •Must be able to compile, distribute, administer, and score assessments
• •Must be able to coordination of Telemed appointments
• •Must be able to Reminder calls for appointments
• •Must be able to Hospital admission
• •Must be able to Office duties, such as make copies or send faxes
• •Must be able to greet patients
• •Must be able to verify demographics
• •Must be able to creating, scanning & routing documents or electronic forms
• •Must be able to Inform patients what the document is & capture signatures on necessary paperwork
• •Must be able to Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• •Must be able to Collects co-payments, pre-payments, and payments on account balances
• •Must be able to May work through the registration work queue to address and resolve registration errors or denied insurance claims
• •Must be able to Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• •Must be able to Obtain and coordinate referrals & conduct pre-authorization
• •Must be able to Arrange interpreter services
• •Must be able to Check patients in/out
• •Must be able to Operate multi-line phone
• •Must be able to May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Desired Qualifications

• •High school diploma or equivalent preferred
• •Post-secondary education helpful
• •Medical terminology helpful
• •Six months' customer service experience desired
• •May require BLS for certain locations and/or settings