Patient Access Representative Associate
$33,280–$60,320 year
On-siteSaint Paul, Minnesota, United States
Job Summary
Greet and welcome patients in person, collecting demographic and insurance information while entering data into the electronic medical record. Check in and interview patients to complete paperwork, direct them to appointments, and resolve claim issues or registration errors. Verify insurance eligibility, explain cost information, collect co-pays, and screen patients for financial assistance programs. Provide customer service for inbound and outbound telephone calls, assist with request forms, and obtain necessary signatures. This role supports the Allina Health account at Optum, focusing on advancing health equity and connecting people with care resources.
Required Qualifications
- 6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers, etc.
- Intermediate level of proficiency with Microsoft Office products
- Ability to work from 5:00am - 1:30pm on the following days
- Week 1 Schedule: Sun: 7:00a-3:30p, Mon: 5:00a-1:30p, Wed-Fri: 5:00a-1:30p
- Week 2 Schedule: Mon-Tue: 5:00a-1:30p, Wed-Thu: 5:00a-1:30p, Sat: 7:00a-3:30p
- Must be 18 years of age OR older
- Consistent walking, standing, bending, turning, etc.
- Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
- Candidates are required to pass a drug test before beginning employment
Desired Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
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