Patient Access Representative Associate
$33,280–$60,320 year
On-siteColumbia Heights, Minnesota, United States
Job Summary
Greet and welcome patients in person, collecting demographic and insurance information while entering data into the electronic medical record. Check in and interview patients to complete appropriate paperwork, verify eligibility, and resolve claim issues or registration errors. Direct patients to their appointments, collect co-pays, and screen for financial assistance programs. Provide customer service for inbound and outbound calls and assist with request forms. Work a rotating schedule including early mornings and weekends. This role supports Allina Health within Optum, focusing on improving health outcomes by connecting patients with necessary care and resources.
Required Qualifications
- 6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers, etc.
- Intermediate level of proficiency with Microsoft Office products
- Ability to work from 5:00am - 1:30pm on the following days
- Week 1 Schedule: Sun: 7:00a-3:30p
- Week 1 Schedule: Mon: 5:00a-1:30p
- Week 1 Schedule: Wed-Fri: 5:00a-1:30p
- Week 2 Schedule: Mon-Tue: 5:00a-1:30p
- Week 2 Schedule: Wed-Thu: 5:00a-1:30p
- Week 2 Schedule: Sat: 7:00a-3:30p
- Must be 18 years of age OR older
- Consistent walking, standing, bending, turning, etc.
- Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
- Candidates are required to pass a drug test before beginning employment
Desired Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
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