Patient Access Representative Associate
$33,280–$60,320 year
On-siteGolden Valley, Minnesota, United States
Job Summary
Greet and welcome patients in person, collecting demographic and financial data while entering information into the electronic medical record. Check in and interview patients to complete appropriate paperwork, verify insurance eligibility and benefits, and resolve claim issues or registration errors. Direct patients to their appointments, collect co-pays or deductibles, and explain cost information or financial assistance programs as needed. Provide customer service for inbound and outbound telephone calls, assist with request forms, and obtain signatures when necessary. Work shifts run from 5:00am to 1:30pm Monday through Friday, with Saturday hours from 7:00am to 3:30pm. This role supports Allina Health within Optum, helping to advance health equity by connecting patients with essential care and resources.
Required Qualifications
- 6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers, etc.
- Intermediate level of proficiency with Microsoft Office products
- Ability to work from 5:00am - 1:30pm on the following days
- Week 1 Schedule: Sun: 7:00a-3:30p
- Week 1 Schedule: Mon: 5:00a-1:30p
- Week 1 Schedule: Wed-Fri: 5:00a-1:30p
- Week 2 Schedule: Mon-Tue: 5:00a-1:30p
- Week 2 Schedule: Wed-Thu: 5:00a-1:30p
- Week 2 Schedule: Sat: 7:00a-3:30p
- Must be 18 years of age OR older
- Consistent walking, standing, bending, turning, etc.
- Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
- Candidates are required to pass a drug test before beginning employment
Desired Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
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