Patient Access Representative Associate - $1,000 Sign On Bonus forExternalCandidates
$33,280–$60,320 year
On-siteEdina, Minnesota, United States
Job Summary
Greet and welcome patients in person, collecting demographic and insurance information while checking them in and interviewing them to complete appropriate paperwork. Direct patients to their appointments or procedures, document issues and resolutions in the electronic medical record, and verify insurance eligibility and benefits for complex billing situations. Resolve claim or registration errors, obtain cost information, collect co-pays, and screen patients for financial assistance programs. Provide customer service for inbound and outbound telephone calls, assist with request forms, and refer complex questions as needed. This role supports the Allina Health account at Optum, focusing on advancing health equity by connecting people with necessary care and resources.
Required Qualifications
- 6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers, etc.
- Intermediate level of proficiency with Microsoft Office products
- Ability to work from 5:00am - 1:30pm on the following days
- Week 1 Schedule: Sun: 7:00a-3:30p, Mon: 5:00a-1:30p, Wed-Fri: 5:00a-1:30p
- Week 2 Schedule: Mon-Tue: 5:00a-1:30p, Wed-Thu: 5:00a-1:30p, Sat: 7:00a-3:30p
- Must be 18 years of age OR older
- Consistent walking, standing, bending, turning, etc.
- Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
- Candidates are required to pass a drug test before beginning employment
Desired Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
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