Patient Access Representative Associate - $1,000 Sign On Bonus forExternalCandidates
$33,280–$60,320 year
On-siteRobbinsdale, Minnesota, United States
Job Summary
Greet and welcome patients in person, collecting demographic and financial data while entering information into an electronic medical record. Check in and interview patients to complete appropriate paperwork, direct them to appointments, and resolve claim issues or registration errors. Verify insurance eligibility and benefits, explain cost information, collect co-pays, and screen patients for financial assistance programs. Provide customer service for inbound and outbound telephone calls, obtain signatures, and assist with request for information forms. Refer complex questions as needed and gather medical record information from all departments. Work flexible hours including early mornings and weekends, with a requirement to work from 5:00am to 1:30pm on specific days.
Required Qualifications
- 6+ months of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers, etc.
- Intermediate level of proficiency with Microsoft Office products
- Ability to work from 5:00am - 1:30pm on the following days
- Week 1 Schedule: Sun: 7:00a-3:30p, Mon: 5:00a-1:30p, Wed-Fri: 5:00a-1:30p
- Week 2 Schedule: Mon-Tue: 5:00a-1:30p, Wed-Thu: 5:00a-1:30p, Sat: 7:00a-3:30p
- Must be 18 years of age OR older
- Consistent walking, standing, bending, turning, etc.
- Lifting weight Up to 10 lbs. occasionally, up to 2-5 lbs. frequently
- Candidates are required to pass a drug test before beginning employment
Desired Qualifications
- Revenue Cycle experience
- General office experience
- Epic experience
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