Patient Access Representative (73998)
On-siteLake Mary, Florida, United States
Lake Mary, Florida, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Greet patients and visitors with a smile, obtain demographics, and update profiles while ensuring proper identification. Collect payments, assist with billing concerns, and scan insurance cards and IDs into the EMR system in compliance with HIPAA rules. Answer incoming phone calls and emails promptly, confirm unconfirmed appointments, and schedule or reschedule visits. Set up payment plans for patients unable to pay balances and verify insurance eligibility before provider visits. Monitor the lobby to manage wait times, clean the waiting room as needed, and ensure all daily appointments are checked out in eCW.
Required Qualifications
- High school diploma or equivalent
- Exceptional customer service experience
- True desire to help others while providing a positive patient experience at every encounter
- Strong organizational skills
- Customer-centric focus
- Warm, welcoming, and professional demeanor
- Strong verbal and written communication skills
- Deadline-driven mindset
- Detail-oriented mindset
- High level of computer literacy
- Ability to use and/or quickly learn computer programs including Microsoft Office
- Ability to multi-task in a high-volume and dynamic atmosphere
- Ability to communicate and work efficiently with patients, co-workers, and providers
- Dependable, reliable, and punctual
- Full understanding of the financial policies and patient forms
Desired Qualifications
- One year of experience working in a medical office or healthcare setting
- General knowledge of medical terminology and billing
- Experience working with an electronic medical records system, specifically eClinicalWorks (eCW)
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