Patient Access Representative (73663)
On-siteSt. Petersburg, Florida, United States
St. Petersburg, Florida, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Greet patients and visitors with a smile, obtain demographics, and update patient profiles in the EMR system. Collect payments, scan insurance cards, and set up payment plans while ensuring HIPAA compliance. Answer high volumes of phone calls and emails, confirm unconfirmed appointments, and schedule or reschedule future visits. Monitor the lobby for waiting patients, verify insurance eligibility before provider visits, and ensure daily eCW checkouts. Maintain a tidy front area and assist with online registration forms.
Required Qualifications
- High school diploma or equivalent
- Exceptional customer service experience
- True desire to help others while providing a positive patient experience at every encounter
- Strong organizational skills
- Customer-centric focus
- Warm, welcoming, and professional demeanor
- Strong verbal and written communication skills
- Deadline-driven
- Detail-oriented
- High level of computer literacy with the ability to use and/or quickly learn computer programs including Microsoft Office
- Ability to multi-task in a high-volume and dynamic atmosphere
- Ability to communicate and work efficiently with patients, co-workers, and providers
- Dependable, reliable, and punctual
- Full understanding of the financial policies and patient forms
Desired Qualifications
- One year of experience working in a medical office or healthcare setting
- OBGYN experience
- General knowledge of medical terminology and billing
- Experience working with an electronic medical records system, specifically eClinicalWorks (eCW)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.