Patient Access Representative - 3276817
On-site · Warrenville, Illinois, United States
Job Summary
Patient Access Representative responsibilities include delivering patient-first service, handling scheduling and demographic collection, verifying insurance eligibility via Epic and related systems, communicating with patients and internal departments, escalating issues to leadership, ensuring patient confidentiality, and supporting quality improvement and training within Northwest-ern Medicine. The role involves performing medical necessity checks, explaining options to patients for appointment scheduling, assisting with financial account issues, completing out-of-pocket estimations, and contributing to department-wide processes and data integrity while maintaining a positive, team-focused approach.
Required Qualifications
- High School diploma or equivalent
- 2-3 years customer service or medical office experience
- Excellent interpersonal verbal and written communication skills
- Proficiency in computer data-entry/typing
- Ability to read, write, and communicate effectively in English
- Basic computer skills
- Ability to type 40 wpm
- Ability to multi-task
- Customer service oriented
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