Patient Access Representative 3 (On-Site) (H)
On-siteMiami, Florida, United States
Job Summary
Oversee registration and financial clearance activities to facilitate reimbursement for services rendered by the department. Obtain, confirm, and enter demographic, financial, and clinical information necessary for clearance of scheduled patient accounts. Verify insurance eligibility, collect funds, and provide financial counseling to reduce bad debt. Coordinate patient flow from prearrival to discharge using multiple systems including EPIC, MyChart, and Grand Central ADT. Handle high-volume calls, triage inquiries, and manage cash-drawer reconciliation and bank deposits. Serve as a lead resource providing supervisory coverage and ensuring smooth operations across ER, Admitting, CTU, and clinic areas. Maintain accurate documentation, safeguard assets, and adhere to regulatory guidelines including HIPAA and OSHA.
Required Qualifications
- High School Diploma or equivalent
- Minimum 3 years of relevant experience
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands
- Teamwork: Ability to work collaboratively with others and contribute to a team environment
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders
- Must be flexible and adjust to rotating schedules evenings, weekends, and holidays
- Must adhere to PPE requirements as dictated by the specific situation
- Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support
- Proficient knowledge of ASAP module
- Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area
- Proficient knowledge of ADT module
- Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area
- Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area
- Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions
- Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS
Desired Qualifications
- Any relevant education, certifications and/or work experience
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