Patient Access Rep - Logan County
On-site · Guthrie, Oklahoma, United States
Job Summary
The Patient Access Representative at Mercy Hospital Guthrie is a full-time role responsible for facilitating patient entry into Mercy facilities, including scheduling, registration, verification of benefits, pre-certification, and financial clearance. The position emphasizes accurate data collection for patient records, strong customer service, and knowledge of insurance carriers, Medicare guidelines, and accreditation standards. Key duties involve handling patient data, coordinating with patients, physicians, and hospital staff, and maintaining high accuracy under pressure. Required education is a high school diploma, with preference for some college and clerical/customer service experience; familiarity with medical terminology and insurance plans is a plus. Strong communication, organizational, and computer skills (including 10-key usage) are essential, along with physical ability to meet job demands. Mercy highlights comprehensive benefits and a supportive, collaborative team environment.
Required Qualifications
- High School diploma required; some college helpful
- Experience: None required; 1-3 years clerical experience and customer service experience preferred
- Experience with medical terminology and insurance plans preferred
- Skills: effective communication, telephone etiquette, organizational skills, attention to detail, ability to work under stress, ability to use computers and 10-key calculator
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