Patient Access Rep

Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately. Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system. Document all communication and ensure accurate message routing to the correct clinical teams. Drive high performance metrics such as 85% of calls answered within 30 seconds and less than 10% abandonment, contributing to a seamless patient experience through efficient phone operations and documentation in the EMR.