Patient Access Rep

Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately. Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system. Support patient care and communication flow through efficient call handling and accurate documentation. Aim for high-performance metrics such as 85% of calls answered within 30 seconds and less than 10% abandonment, contributing to a seamless patient experience by ensuring efficient phone operations and communication standards.