Patient Access Registrar - Scheduler
$39,520,000–$43,680,000 year
On-siteWheaton, Illinois, United States
Wheaton, Illinois, United StatesOn-siteFull Time$39,520,000–$43,680,000 yearMedium
Full TimeMedium
Job Summary
Update all patient registration information on accounts and verify insurance plan details. Schedule appointments for all providers with state and HMO plans by completing HMO workqueue requests by end of day. Process cancellations, reschedule patients, and retrieve Epic messages while ensuring no-shows are cleared daily. Adhere to office scheduling protocols and HIPAA guidelines. Requires 1 year of customer service experience, 6–9 months in insurance registration, and Epic EMR knowledge. Full-time role with rotating extended hours; remote option available after 6 months.
Required Qualifications
- Excellent customer service skills and ability to resolve customer service issues and/or escalate to Manager as needed
- Minimum of 1 year of customer service experience
- Minimum of 6 months to 9 months of insurance registration and verification experience
- Knowledge of medical terminology
- Ability to read, write and speak in a clear and professional manner
- Excellent follow through skills and attention to detail
- Ability to handle multiple tasks, be resourceful and meet deadlines
- Ability to adapt to changing workflows, processes and work queues
- Ability to adapt and work in a fast-paced, changing environment
- Ability to work independently
Desired Qualifications
- Scheduling experience preferred
- Experience with Epic EMR system strongly preferred
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