Patient Access Quality Assurance Specialists
$52,000–$60,050 year
On-siteFortuna, California, United States
Job Summary
Retrieve SFDS scans from health center sites and compare them to Epic entries, correcting discrepancies immediately and contacting submitting clinics for clarification. Scan documents, manage Epic work queues, and enter data into household member MRNs while ensuring guarantors are correctly identified across Medical, Dental, and Behavioral Health. Respond to Front Office inquiries regarding SFDS policies, maintain a Q&A database, and report clinic accuracy results to leadership. File paper forms alphabetically and assist front desk staff with assigned duties as needed. This temporary role ends 8/1/2028 at Fortuna Community Health Center, located in the Redwoods, with a base wage of $25.00–$28.87.
Required Qualifications
- High school diploma or GED
- Ability to maintain order entry accuracy of 98% or better
- Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner
- Ability to write routine reports and correspondence
- Ability to manage multiple tasks accurately and efficiently
- Ability to convey complex concepts in a clear, concise, and logical manner to a variety of audiences
- Strong computer skills with specific aptitude in Microsoft Office Suite and/or Electronic Medical Records (EMR)
- Ability to communicate via telephone, video, and/or in-person
- Ability to read documents, computer screens, forms
- Ability to remain stationary for extended periods
- Ability to lift, carry, or otherwise move up to 25 pounds
- Ability to use keyboard and view computer screens for extended periods
- Ability to travel locally and long-distance as needed
- Ability to move around offices and clinics as needed
- Open Door Community Health Centers does not discriminate based on citizenship status or national origin
Desired Qualifications
- Customer service experience
- Ability to work as a member of a team and independently as needed
- Hmong and Spanish speakers who successfully pass a language exam
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