Patient Access - Orthopedic Office - Latham

Patient Access Concierge at an outpatient Orthopedics Office in Latham, NY. Responsibilities include registering patients, scheduling appointments and surgeries, verifying demographic, clinical, financial, and insurance information during pre-registration, accepting point of service payments or guiding payment options, and clearing patients for service delivery. Responsibilities also cover entering patient information into hospital systems, providing payment estimates for out-of-pocket costs, educating patients on registration kiosks or online systems, and escalating routine issues to the Lead Patient Access Concierge. Requires high school diploma; associate degree preferred; 1-3 years of relevant experience; knowledge of insurance programs, medical terminology, ICD-10/CPT/HCPCS, and basic Microsoft Office skills. Strong communication, data entry, accuracy, time management, and customer service abilities are essential.