Patient Access Navigator (Dental Clinic)
$37,440,000–$43,680,000 year
On-siteGrand Forks, North Dakota, United States
Job Summary
Greet patients upon arrival, verify check-in status, and ensure readiness for their visit. Provide clinic-specific forms, questionnaires, and screening documents while supporting clinical teams with pre- and post-appointment administrative tasks. Serve as the subject matter expert for scheduling within the department, optimizing daily schedules in EPIC by applying rules for double booking, waitlists, and no-show policies. Facilitate complete registration, including demographic and insurance verification, and educate patients on coverage, estimates, and financial obligations. Monitor revenue and scheduling work queues, process payments, and arrange interpreter services or video visits when applicable. Maintain accurate patient records and ensure all interactions adhere to HIPAA privacy rules and organizational compliance standards.
Required Qualifications
- High school diploma or equivalent
- Excellent written and oral communication skills
- Previous clerical experience in a health or dental care setting
- Ability to work in a fast-paced multi-tasking environment while maintaining professionalism and accuracy
- Ability to gain proficiency in Spectra Health's organizational software programs
- Strong analytical, attention to detail, and problem-solving skills
- Ability to work independently and as a member of a team
- Associate degree or higher in business, finance, health info management, or related field
- Experience working with Epic
- Knowledge of medical terminology
- Functional knowledge of health insurance billing practices
- Ability to sit for long periods of time (up to 8 hours) at a desk or workstation
- Ability to lift or carry items that would be appropriate in an office environment, not more than 20lbs
- Complete mandatory training requirements
- Attend at least 80% of departmental meetings
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