Patient Access Liaison - Oklahoma City, OK
$158,394–$222,256 year
On-site · Oklahoma City, Oklahoma, United States
Job Summary
Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist who supports patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies. The PAL Manager serves as a key resource to understand payer requirements, prior authorization processes, reimbursement considerations, and patient support resources, ensuring timely and sustained access to therapy by addressing reimbursement barriers and educating patients and providers on coverage and financial assistance programs. The role collaborates with internal teams to support the patient journey, operates with independence in managing assigned patient cases, and contributes field insights to broader access strategies.
Required Qualifications
- Level 5 qualifications: Doctorate degree OR Master’s degree and 2 years of patient services and/or access and reimbursement experience OR Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience OR Associate’s degree and 8 years of patient services and/or access and reimbursement experience OR High school diploma / GED and 10 years of patient services and/or access and reimbursement experience
- Level 6 qualifications: Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience OR Master’s degree and 4 years of patient services, and/or access and reimbursement, experience OR Bachelor’s degree and 6 years of patient services, and/or access and reimbursement, experience
- Preferred Qualifications: buying-and-bill or infused pharmaceutical therapies experience
- Rare disease or orphan drug experience
- Clinical background such as nursing or allied health
- Understanding of reimbursement processes including prior authorization, appeals, and denied claims management
- Knowledge of HIPAA guidelines and FDA regulatory requirements
- Proficiency with internal and OIG compliance guidelines
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage complex patient situations and resolve access barriers
- Experience working in cross-functional field teams
- Experience with Microsoft Office, CRM, AI and relevant systems
- Access and reimbursement knowledge
- Prior authorization processes
- Healthcare reimbursement systems
- Coding and billing awareness
- Patient support program knowledge
- Compliance and privacy requirements
- Learning agility
- Decision quality
- Stakeholder engagement
- Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses
- Ability to operate effectively in matrix field environments
- Travel readiness (up to 50%), including possible overnight and weekend commitments
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.