Patient Access Lead

The Patient Access Lead is the first point of contact for people inquiring about the provider’s practice and is responsible for organizing daily activities and paperwork, ensuring up-to-date registration knowledge across areas (Main Admitting, OP Registration, ED Registration, Maternity and Rehabilitation), accurate entry of demographic information into the ADT system, preventing duplicate MRNs, reviewing and documenting information for regulatory compliance (CMS MSP, Medicare IM, Observation Notice), collecting and verifying demographic and financial data for appropriate reimbursement, obtaining patient signatures on required forms, scanning documents, providing patient hand-outs, and following EMTALA-compliant registration steps. The role includes handling self-pay presumptive eligibility, assisting with payment plans, following scripting for patient interactions, verifying insurance benefits, obtaining referrals/authorizations/pre-certifications, ensuring medical necessity checks where appropriate, and escalating as needed. Candidates will be offered a $2,000 sign-on bonus for external applicants and can expect competitive benefits including PTO, medical/dental/vision, disability coverage, 401(k), education reimbursement, and more. Strong interpersonal, communication, and customer service skills, basic math for financial payments, and proficiency with Microsoft Office are preferred.