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Sanford HealthPosted 2 weeks ago

Patient Access Emergency Midnight Coordinator

$44,470–$58,386 year

On-siteIron Mountain, Michigan, United States

Full TimeEnterpriseHEALTHCARE

Job Summary

Obtain patient demographic data and input it into the Health Information Management System. Operate the facility telecommunication system to address internal and external phone traffic requests while monitoring the hospital alarm system. Register patients, post billing charges, set up transports, and facilitate consults between physicians. Direct patients and visitors to the Emergency Department and assist clinical staff in coordinating smooth patient flow and transfers to external facilities. Perform general clerical tasks and train new staff on job requirements. Work night shifts starting at 11:00 pm with 8-hour rotations, including weekends, as part of the Emergency Services team at Marshfield Medical Center-Dickinson.

Required Qualifications

  • Two years of customer service experience
  • Excellence in customer service and professional conduct
  • Excellent communication skills
  • Empathy while dealing with patients/families
  • Sense of responsibility to finalize tasks
  • Ability to multitask
  • Ability to prioritize under pressure
  • Ability to thrive in a fast-paced environment
  • Ability to provide optimal care and customer service to patients and families
  • Regular attendance
  • Ability to maintain skills, knowledge, and abilities to perform role specific functions within scope

Desired Qualifications

  • Healthcare-related customer service experience

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