Patient Access Customer Service Representative

Provide exceptional customer service and assist patients and families with the check-in process by working across multiple computer systems to register patients efficiently. Answer phones and gather accurate patient information quickly in a fast-paced environment, minimizing delays in registration while navigating diverse insurance plans and coverage details. Enter demographics and medical data, collect co-pays, and provide cost estimates when applicable. Collaborate with nurses, physicians, and care teams to ensure smooth patient flow. Support timely access to care by answering questions with confidence, clarity, and compassion during moments when patients may be ill, anxious, or overwhelmed.