Patient Access Customer Service Mon-Fri 5am-130pm

Answer phones and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently. Gather accurate patient information quickly, navigate diverse insurance plans, enter demographics, collect co-pays, and provide cost estimates. Support timely access to care by minimizing registration delays and collaborating with nurses and physicians to ensure smooth patient flow. Provide compassionate support during moments when patients are ill, anxious, or overwhelmed. This frontline healthcare customer service role is part of a mission-driven team blending advanced technology with real-world service to transform the patient experience and financial performance of hospitals.