Patient Access Coordinator - Wellness
$53,498–$76,170 year
On-siteSeattle, Washington, United States
EXPIREDSeattle, Washington, United StatesOn-siteFull Time$53,498–$76,170 yearLarge
Full TimeLarge
Job Summary
Coordinate clinic flow by greeting and screening patients, managing automated check-ins, and distributing paperwork. Schedule all appointments within Fred Hutch and for outside consults, triaging caller questions to appropriate staff or departments. Communicate with providers and clinical teams regarding scheduling needs and treatment schedules, prioritizing requests while recognizing emergencies to initiate code procedures. Maintain accurate records and assist with new staff training. Work onsite Monday through Friday from 8:00am to 4:30pm.
Required Qualifications
- High school graduate or equivalent
- One year of customer service experience
- Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands
- Ability to work in a high pressure, time-sensitive, and complex health care environment
- Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
- Active listening skills
- Ability to build relationships while maintaining appropriate boundaries
- Coping skills
- Ability to use a mouse, navigate computer programs, and use email in a business setting
- Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
- Ability to identify and triage issues appropriately
- Attention to detail to ensure scheduling accuracy
- Full-time, hourly employment
- Onsite location
- Monday-Friday schedule
- 8:00am-4:30pm hours
Desired Qualifications
- Bachelor's degree (BA or BS)
- Previous medical office/hospital experience coordinating physician appointments and patient services
- Familiarity with medical terminology
- Bilingual skills
- Prior experience utilizing an electronic medical record system and/or an automated scheduling system
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