Patient Access Coordinator
$33,280–$37,440 year
On-siteHiram, Georgia, United States
Job Summary
Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments. Handle payments, explain financial responsibilities, and maintain accurate daily financial records. Support clinic operations by managing phones, schedules, referrals, and EMR documentation. Deliver a positive patient experience by assisting with questions and addressing concerns professionally. Ensure compliance with HIPAA, insurance processes, and accurate documentation standards. Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues. Assist with clinic operations, special projects, and provide coverage support as needed. Full-time position with Mon-Fri schedule; training at Hiram clinic.
Required Qualifications
- At minimum, a High School or GED diploma
- Must meet all compliance, background check, and onboarding requirements
- Strong communication and customer service skills
- Ability to multitask and prioritize effectively in a busy clinic environment
- High level of accuracy and attention to detail
- Ability to collect payments and discuss financial responsibility confidently
- Proficiency in Microsoft Office and comfort using multiple software systems
- Professional, empathetic, and patient-centered approach
- Ability to follow workflows, protocols, and compliance requirements
- Strong problem-solving and conflict-resolution skills
- Ability to work independently and as part of a team
Desired Qualifications
- 1–2 years of customer service or healthcare front office experience
- Experience using EMR systems and scheduling platforms
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