Patient Access Coordinator I / Emergency Department - AHN St. Vincent Hospital - Part Time / Rotating Shift
On-siteErie, Pennsylvania, United States
Job Summary
Conduct scheduling, registration, and admitting functions independently at the bedside while validating patient demographics and verifying insurance information. Collect clinical data, calculate financial estimates, and process payment transactions in the ADT system, including workers compensation and motor vehicle claims. Obtain signatures on regulatory paperwork and identify self-pay accounts for vendor follow-up. Respond to inquiries from patients, visitors, and government agencies while maintaining patient confidentiality and adhering to EMTALA guidelines. Maintain cohesive working relationships with healthcare personnel and ensure accurate registration into the electronic health record during system downtime. Serve as the central resource for registration and problem resolution during evenings, weekends, and holidays.
Required Qualifications
- High School/GED or one – three months related experience and/or training; or equivalent combination of education and experience
- Experience operating a PC and using software applications
- One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment
- Must stand for long periods of time
- Must be able to use a computer on wheels at bedside
- Must be able to effectively lead and coach others
- Must be able to effectively manage the team's quarterly review cycle
- Must be able to effectively deliver positive patient experience
- Must be able to effectively cooperate with patients, all healthcare personnel, and designated external agencies or vendors
- Must be able to effectively perform any written or verbal communication necessary to exchange information with designated contacts and promote positive working relationships
- Must be able to effectively maintain focus on attaining productivity standards and recommend innovative approaches for enhancing performance and productivity when appropriate
- Must be able to effectively maintain cohesive working relationships with healthcare personnel to communicate pertinent information such as alias name changes and information blocks to prevent release of information
- Must be able to effectively practice patient confidentiality
- Must be able to effectively account for accurate registration into electronic health record during system downtime with monitoring and reconciliation of every patient for accuracy
- Must be able to effectively remain calm and professional when faced with stressful situations
- Must be able to effectively respond to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all circumstances and conditions
- Must be able to effectively adhere to AHN organizational policies and procedures for relevant location and job scope
- Must be able to effectively complete and/or attend mandatory training and education sessions within approved organizational guidelines and timeframes
- Must be able to effectively comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA)
- Must be able to effectively comply with all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy
- Must be able to effectively adhere to applicable federal and state laws, rules, and regulations as well as company policies and training requirements
Desired Qualifications
- Medical terminology and insurance knowledge
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