South Shore HealthPosted 3 weeks ago

Patient Access Coordinator - Full Time Evenings

South Shore HealthPosted 3 weeks ago

$41,704–$56,118 year

On-siteWeymouth, Massachusetts, United States

Weymouth, Massachusetts, United StatesOn-siteFull Time$41,704–$56,118 yearLarge

Full TimeLarge

Job Summary

Identify, register, and schedule patients for care while maintaining a 98% accuracy rate and collecting eligible copayments. Coordinate bed placement by collaborating with nursing leadership, monitoring occupancy, and acting as a contact for physicians on elective and chemotherapy admissions. Manage death processes including certificate completion, state medical examiner notifications, and organ bank communications. Enforce physician suspension lists, assemble federal and state regulated paperwork, and support patient flow during system downtimes. Review insurance eligibility responses, manage timecard systems, and adhere to universal precautions and hospital code protocols.

Required Qualifications

High school diploma
Two (2) years of college
Minimum one (1) year admitting experience
Computer experience
Strong telephone and interpersonal communication skills
Demonstrated skills in customer service
Knowledge of medical insurance
Problem solving and critical thinking skills
Demonstrated completion of NIMS 100 training
Ability to function using department computer programs, including Internal/External websites
Complete understanding of computer downtime process
Ability to review, analyze, and act upon insurance eligibility system responses
Ability to manage own API (timecard) system
Understanding of individual roles/responsibilities during hospital codes (e.g. Code Disaster, Code Red)
Adherence to universal precautions and respiratory etiquette guidelines
Ability to adhere to patient identification policies/procedures
Ability to function with ease in all areas of Patient Access Department
Ability to collect 30% of eligible copayments
Ability to monitor and manage workflow as directed in the health system's EHR
Ability to demonstrate independence, proficiency, and accuracy with all scheduling and registration processes
Ability to ensure all regulatory and compliance requirements are maintained
Knowledge of patient precautions and infections
Ability to act as a point of contact for attending physicians on all Pedi, Elective Pre-operative and Chemotheraphy patients needing admission to the hospital
Ability to coordinate and collaborate with Patient Flow Facilitator, ACC, Case Managers and ED Nursing Leadership
Ability to act as a key contact for Physicians and Nursing staff on patient information and placement
Ability to assemble necessary paperwork to include federal and state regulated documents
Ability to enforce physician suspension list
Ability to support patient arrival for care ensuring patient are identified, registered, and regulatory needs are met and maintained
Ability to support patient flow during system downtimes that require using manual processes
Ability to complete accurate Death Certificate Worksheet
Ability to place call to State Medical Examiner for Emergency Department deaths
Ability to monitor and communicate with New England Organ Bank for release or donation following Federal Law and Regulations
Ability to assure death certificate is completed accurately 100% of the time
Ability to chart review of all deaths for match of date and time of death and medical legal status Under M.G.L. C 38, 3
Ability to release to Funeral Directors per Mass General Laws
Ability to effectively manage scheduling requests
Ability to accurately and independently schedule required appointment types
Ability to accurately schedule, cancel, reschedule, and manage waitlist for designated areas
Ability to work independently to complete daily assignments
Ability to accurately check patients in for elective, emergent, and urgent care
Ability to interpret and leverage insurance eligibility systems to ensure appropriate insurance coverage for patient care
Ability to leverage financial counseling teams as needed
Ability to meet department standard of 98% accuracy rate rate when identifying, scheduling, and registering patients
Ability to ensure patients are properly identified in the health systems EHR and scheduled to appropriate appointment type
Ability to complete all required registration items included but not limited to, all demographic requirements, patient identification practices, scanning and photographing of required patient information
Ability to ensure appropriate utilization of patients and placement to speciality Nursing floors
Ability to monitor bed occupancy within the hospital and maintain appropriate bed numbers based on nursing staff
Ability to prioritize appropriate location of care
Ability to monitor bed request
Ability to review elective surgical procedure schedule to assure appropriate ulization of patients and placement to speciality Nursing floors
Ability to collaborate with Patient Flow Facilitators and Nursing Leadership to prioritize appropriate location of care
Ability to collaborate with Patient Flow Facilitator, ACC, Case Managers and ED Nursing Leadership to monitor patient flow barriers,patients level of care and accuity, inorder for patient to be placed on appropriate nursing unit
Ability to monitor patient flow barriers,patients level of care and accuity, inorder for patient to be placed on appropriate nursing unit
Ability to complete accurate Death Certificate Worksheet
Ability to complete death certificate accurately 100% of the time
Ability to complete chart review of all deaths for match of date and time of death and medical legal status Under M.G.L. C 38, 3
Ability to release to Funeral Directors per Mass General Laws
Ability to effectively manage scheduling requests
Ability to ensure patients are properly identified in the health systems EHR and scheduled to appropriate appointment type
Ability to accurately and independently schedule required appointment types
Ability to accurately schedule, cancel, reschedule, and manage waitlist for designated areas
Ability to work independently to complete daily assignments
Ability to complete with 98% accuracy all required registration items included but not limited to, all demographic requirements, patient identification practices, scanning and photographing of required patient information, interpreting and leveraging insurance eligibility systems to ensure appropriate insurance coverage for patient care, leverage financial counseling teams as needed
Ability to accurately check patients in for elective, emergent, and urgent care
Ability to function using department computer programs, including Internal/External websites
Ability to function and have a complete understanding of computer downtime process
Ability to review, analyze, and act upon insurance eligibility system responses
Ability to manage own API (timecard) system
Ability to demonstrate independence, proficiency, and accuracy with all scheduling and registration processes
Ability to ensure all regulatory and compliance requirements are maintained
Ability to display an understanding /sensitivity to each patients unique cultural needs
Ability to support those with diverse cultural needs
Ability to maintain the highest level for professionalism with each interaction
Ability to support multiple technical tasks needed to ensure patients are appropriately identified, registered ,and scheduled for their care needs
Ability to ensure patients are appropriately identified, registered, and scheduled for their care needs
Ability to ensure patient are identified, registered, and regulatory needs are met and maintained
Ability to ensure appropriate utilization of patients and placement to speciality Nursing floors
Ability to monitor bed occupancy within the hospital and maintain appropriate bed numbers based on nursing staff
Ability to prioritize appropriate location of care
Ability to act as a point of contact for attending physicians on all Pedi, Elective Pre-operative and Chemotheraphy patients needing admission to the hospital
Ability to collaborate placement with appropriate nursing units
Ability to coordinate and collaborate with Patient Flow Facilitator, ACC, Case Managers and ED Nursing Leadership to monitor patient flow barriers,patients level of care and accuity, inorder for patient to be placed on appropriate nursing unit
Ability to act as a key contact for Physicians and Nursing staff on patient information and placement
Ability to monitor bed request
Ability to assemble necessary paperwork to include federal and state regulated documents
Ability to enforce physician suspension list
Ability to support patient arrival for care ensuring patient are identified, registered, and regulatory needs are met and maintained
Ability to support patient flow during system downtimes that require using manual processes
Ability to complete accurate Death Certificate Worksheet
Ability to place call to State Medical Examiner for Emergency Department deaths
Ability to monitor and communicate with New England Organ Bank for release or donation following Federal Law and Regulations
Ability to assure death certificate is completed accurately 100% of the time
Ability to chart review of all deaths for match of date and time of death and medical legal status Under M.G.L. C 38, 3
Ability to release to Funeral Directors per Mass General Laws
Ability to effectively manage scheduling requests
Ability to ensure patients are properly identified in the health systems EHR and scheduled to appropriate appointment type
Ability to accurately and independently schedule required appointment types
Ability to accurately schedule, cancel, reschedule, and manage waitlist for designated areas
Ability to work independently to complete daily assignments
Ability to complete with 98% accuracy all required registration items included but not limited to, all demographic requirements, patient identification practices, scanning and photographing of required patient information, interpreting and leveraging insurance eligibility systems to ensure appropriate insurance coverage for patient care, leverage financial counseling teams as needed
Ability to accurately check patients in for elective, emergent, and urgent care
Ability to function using department computer programs, including Internal/External websites
Ability to function and have a complete understanding of computer downtime process
Ability to review, analyze, and act upon insurance eligibility system responses
Ability to manage own API (timecard) system
Ability to demonstrate independence, proficiency, and accuracy with all scheduling and registration processes
Ability to ensure all regulatory and compliance requirements are maintained
Ability to display an understanding /sensitivity to each patients unique cultural needs
Ability to support those with diverse cultural needs
Ability to maintain the highest level for professionalism with each interaction
Ability to support multiple technical tasks needed to ensure patients are appropriately identified, registered ,and scheduled for their care needs
Ability to ensure patients are appropriately identified, registered, and scheduled for their care needs
Ability to ensure patient are identified, registered, and regulatory needs are met and maintained
Ability to ensure appropriate utilization of patients and placement to speciality Nursing floors
Ability to monitor bed occupancy within the hospital and maintain appropriate bed numbers based on nursing staff
Ability to prioritize appropriate location of care
Ability to act as a point of contact for attending physicians on all Pedi, Elective Pre-operative and Chemotheraphy patients needing admission to the hospital
Ability to collaborate placement with appropriate nursing units
Ability to coordinate and collaborate with Patient Flow Facilitator, ACC, Case Managers and ED Nursing Leadership to monitor patient flow barriers,patients level of care and accuity, inorder for patient to be placed on appropriate nursing unit
Ability to act as a key contact for Physicians and Nursing staff on patient information and placement
Ability to monitor bed request
Ability to assemble necessary paperwork to include federal and state regulated documents
Ability to enforce physician suspension list
Ability to support patient arrival for care ensuring patient are identified, registered, and regulatory needs are met and maintained
Ability to support patient flow during system downtimes that require using manual processes
Ability to complete accurate Death Certificate Worksheet
Ability to place call to State Medical Examiner for Emergency Department deaths
Ability to monitor and communicate with New England Organ Bank for release or donation following Federal Law and Regulations
Ability to assure death certificate is completed accurately 100% of the time
Ability to chart review of all deaths for match of date and time of death and medical legal status Under M.G.L. C 38, 3
Ability to release to Funeral Directors per Mass General Laws
Ability to effectively manage scheduling requests
Ability to ensure patients are properly identified in the health systems EHR and scheduled to appropriate appointment type
Ability to accurately and independently schedule required appointment types
Ability to accurately schedule, cancel, reschedule, and manage waitlist for designated areas
Ability to work independently to complete daily assignments
Ability to complete with 98% accuracy all required registration items included but not limited to, all demographic requirements, patient identification practices, scanning and photographing of required patient information, interpreting and leveraging insurance eligibility systems to ensure appropriate insurance coverage for patient care, leverage financial counseling teams as needed
Ability to accurately check patients in for elective, emergent, and urgent care
Ability to function using department computer programs, including Internal/External websites
Ability to function and have a complete understanding of computer downtime process
Ability to review, analyze, and act upon insurance eligibility system responses
Ability to manage own API (timecard) system
Ability to demonstrate independence, proficiency, and accuracy with all scheduling and registration processes
Ability to ensure all regulatory and compliance requirements are maintained
Ability to display an understanding /sensitivity to each patients unique cultural needs
Ability to support those with diverse cultural needs
Ability to maintain the highest level for professionalism with each interaction
Ability to support multiple technical tasks needed to ensure patients are appropriately identified, registered ,and scheduled for their care needs
Ability to ensure patients are appropriately identified, registered, and scheduled for their care needs
Ability to ensure patient are identified, registered, and regulatory needs are met and maintained
Ability to ensure appropriate utilization of patients and placement to speciality Nursing floors
Ability to monitor bed occupancy within the hospital and maintain appropriate bed numbers based on nursing staff
Ability to prioritize appropriate location of care
Ability to act as a point of contact for attending physicians on all Pedi, Elective Pre-operative and Chemotheraphy patients needing admission to the hospital
Ability to collaborate placement with appropriate nursing units
Ability to coordinate and collaborate with Patient Flow Facilitator, ACC, Case Managers and ED Nursing Leadership to monitor patient flow barriers,patients level of care and accuity, inorder for patient to be placed on appropriate nursing unit
Ability to act as a key contact for Physicians and Nursing staff on patient information and placement
Ability to monitor bed request
Ability to assemble necessary paperwork to include federal and state regulated documents
Ability to enforce physician suspension list
Ability to support patient arrival for care ensuring patient are identified, registered, and regulatory needs are met and maintained
Ability to support patient flow during system downtimes that require using manual processes
Ability to complete accurate Death Certificate Worksheet
Ability to place call to State Medical Examiner for Emergency Department deaths
Ability to monitor and communicate with New England Organ Bank for release or donation following Federal Law and Regulations
Ability to assure death certificate is completed accurately 100% of the time
Ability to chart review of all deaths for match of date and time of death and medical legal status Under M.G.L. C 38, 3
Ability to release to Funeral Directors per Mass General Laws
Ability to effectively manage scheduling requests
Ability to ensure patients are properly identified in the health systems EHR and scheduled to appropriate appointment type
Ability to accurately and independently schedule required appointment types
Ability to accurately schedule, cancel, reschedule, and manage waitlist for designated areas
Ability to work independently to complete daily assignments
Ability to complete with 98% accuracy all required registration items included but not limited to, all demographic requirements, patient identification practices, scanning and photographing of required patient information, interpreting and leveraging insurance eligibility systems to ensure appropriate insurance coverage for patient care, leverage financial counseling teams as needed
Ability to accurately check patients in for elective, emergent, and urgent care
Ability to function using department computer programs, including Internal/External websites
Ability to function and have a complete understanding of computer downtime process
Ability to review, analyze, and act upon insurance eligibility system responses
Ability to manage own API (timecard) system
Ability to demonstrate independence, proficiency, and accuracy with all scheduling and registration processes
Ability to ensure all regulatory and compliance requirements are maintained
Ability to display an understanding /sensitivity to each patients unique cultural needs
Ability to support those with diverse cultural needs
Ability to maintain the highest level for professionalism with each interaction
Ability to support multiple technical tasks needed to ensure patients are appropriately identified, registered ,and scheduled for their care needs
Ability to ensure patients are appropriately identified, registered, and scheduled for their care needs
Ability to ensure patient are identified, registered, and regulatory needs are met and maintained
Ability to ensure appropriate utilization of patients and placement to speciality Nursing floors
Ability to monitor bed occupancy within the hospital and maintain appropriate bed numbers based on nursing staff
Ability to prioritize appropriate location of care
Ability to act as a point of contact for attending physicians on all Pedi, Elective Pre-operative and Chemotheraphy patients needing admission to the hospital
Ability to collaborate placement with appropriate nursing units
Ability to coordinate and collaborate with Patient Flow Facilitator, ACC, Case Managers and ED Nursing Leadership to monitor patient flow barriers,patients level of care and accuity, inorder for patient to be placed on appropriate nursing unit
Ability to act as a key contact for Physicians and Nursing staff on patient information and placement
Ability to monitor bed request
Ability to assemble necessary paperwork to include federal and state regulated documents
Ability to enforce physician suspension list
Ability to support patient arrival for care ensuring patient are identified, registered, and regulatory needs are met and maintained
Ability to support patient flow during system downtimes that require using manual processes
Ability to complete accurate Death Certificate Worksheet
Ability to place call to State Medical Examiner for Emergency Department deaths
Ability to monitor and communicate with New England Organ Bank for release or donation following Federal Law and Regulations
Ability to assure death certificate is completed accurately 100% of the time
Ability to chart review of all deaths for match of date and time of death and medical legal status Under M.G.L. C 38, 3
Ability to release to Funeral Directors per Mass General Laws
Ability to effectively manage scheduling requests
Ability to ensure patients are properly identified in the health systems EHR and scheduled to appropriate appointment type
Ability to accurately and independently schedule required appointment types
Ability to accurately schedule, cancel, reschedule, and manage waitlist for designated areas
Ability to work independently to complete daily assignments
Ability to complete with 98% accuracy all required registration items included but not limited to, all demographic requirements, patient identification practices, scanning and photographing of required patient information, interpreting and leveraging insurance eligibility systems to ensure appropriate insurance coverage for patient care, leverage financial counseling teams as needed
Ability to accurately check patients in for elective, emergent, and urgent care

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