Patient Access Coordinator - Baylor Scott & White Temple
$37,440–$41,600 year
On-siteTemple, Texas, United States
Job Summary
Check in all visitors, vendors, and patients at hospital entrances, issuing visible badges and entering visitor data into the database while maintaining HIPAA and PHI compliance. Monitor weapons detection software and screening equipment under Public Safety direction, promptly reporting suspicious activity for evaluation. Assist patients and guests with inquiries, directions, and facility service questions. Collaborate with Baylor Scott & White Public Safety to ensure a secure environment for all entrants. Maintain vigilance and professionalism while adhering to safety protocols and visitor management procedures.
Required Qualifications
- Must be at least 18 years of age
- Must be able to pass a criminal background and drug screen
- Must obtain immunizations and medical tests as required by Baylor Scott and White
- Ability to read and write standard English language
- Ability to multitask
- Ability to prioritize tasks and remain calm in stressful situations
- Ability to de-escalate and remain calm in stressful situations
- Ability to work independently
- Ability to perform general typing and/or basic computer skills
- Ability to remain calm and composed under pressure
- Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
- Attention to detail and consistent adherence to safety protocols
- Related customer service experience and/or training; OR equivalent combination of education and experience
- Knowledge of principles and processes for providing customers and personal services
- Ability to work in inclement weather and various weather extremes
- Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects
Desired Qualifications
- High School diploma or general education degree (GED) preferred
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