Patient Access Auditor/Trainer - Patient Registration - Full Time
On-site · Nashua, New Hampshire, United States
Job Summary
Audit daily registration worklists to ensure accurate demographic and insurance information. Perform follow-up with patients, employers, and other sources to resolve missing or incomplete information. Review and correct issues related to insurance eligibility, coordination of benefits, and guarantor details. Educate and train Emergency Department, inpatient, and outpatient registrars on registration workflows and best practices. Provide instruction on admissions, transfers, patient movement, and outpatient check-in processes. Ensure compliance with insurance regulations and requirements for accurate reimbursement. Conduct registrar audits and provide feedback, coaching, and re-education as needed. Assist staff with insurance, demographic, and registration-related questions. Train staff on patient estimates, financial workflows, and consent/HIPAA documentation. Support system downtime procedures and troubleshooting protocols. Cross-train in registration functions and provide departmental coverage as needed. Maintain a strong focus on customer service and patient satisfaction throughout all interactions.
Required Qualifications
- High school diploma or equivalent required (Associate’s degree preferred)
- 5 - 7 years of experience in patient registration, patient access, or closely related field
- Strong knowledge of medical terminology, insurance processes, and managed care practices
- Understanding of insurance eligibility and regulatory/compliance requirements
- Basic computer skills with the ability to navigate multiple systems
- Excellent communication skills with the ability to educate and train others
- Strong attention to detail with the ability to audit and resolve discrepancies
- Ability to multitask, prioritize, and work independently
- Professionalism and confidence when addressing audit findings and staff questions
- Ability to problem-solve and take initiative in a fast-paced environment
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.